Privacy Policy

Armughan Memorial Welfare Society (AWS) respects the privacy of our donors, beneficiaries, volunteers, and website visitors. We are committed to protecting your personal information and using it responsibly.

Information We Collect

We may collect personal information when you donate, contact us, volunteer, or use our website. This information may include:

  • Name

  • Email address

  • Phone number

  • Postal address

  • Donation details

  • Transaction or reference information

How We Use Your Information

The information we collect may be used for the following purposes:

  • To process and acknowledge donations

  • To respond to inquiries and requests

  • To maintain financial and organizational records

  • To communicate information about AWS activities, programs, and projects

  • To prevent fraud and unauthorized transactions

  • To comply with applicable legal and regulatory requirements

Data Protection & Storage

AWS takes reasonable technical and organizational measures to protect personal information against:

  • Unauthorized access

  • Misuse or alteration

  • Loss or destruction

  • Unauthorized disclosure

Payment card details are processed through authorized payment providers. AWS does not intentionally store complete card numbers or CVV information.

Sharing of Information

AWS does not sell, rent, or trade personal information.

Information may be shared only when necessary with:

  • Payment providers

  • Banks and financial institutions

  • Authorized service providers

  • Auditors or professional advisors

  • Government or regulatory authorities where legally required

Any information shared will be limited to what is reasonably necessary for the relevant purpose.

Cookies

Our website may use cookies and similar technologies to improve:

  • Website functionality

  • Security

  • User experience

  • Website performance

Cookies may also help us understand how visitors use our website and improve our services.

Donation, Refund, Return & Cancellation Policy

Delivery Policy

AWS does not sell or ship commercial products through its online donation facility. Therefore, physical product delivery is not applicable to charitable donations.

After a successful donation, the donor may receive:

  • Payment confirmation

  • Transaction confirmation

  • Donation acknowledgement

Such confirmation may be provided through the applicable payment method or the contact information provided by the donor.

Where AWS provides any charitable item, assistance, or service to a beneficiary as part of a welfare program, such distribution is managed separately by AWS according to the relevant project and beneficiary requirements.

Refund Policy

All donations made to AWS are voluntary charitable contributions and are generally non-refundable once successfully processed.

However, AWS may consider a refund in genuine circumstances, including:

  • Duplicate payment

  • Incorrect donation amount entered by the donor

  • Unauthorized transaction

  • Payment gateway or technical error

  • Payment made to AWS in error

  • Any other genuine payment-related issue determined by AWS

All refund requests will be reviewed individually.

How to Request a Refund

A donor requesting a refund should contact AWS as soon as reasonably possible and provide the following information:

  • Donor’s full name

  • Email address

  • Contact/mobile number

  • Donation date

  • Donation amount

  • Transaction/reference number

  • Reason for the refund request

AWS may request additional information where necessary to verify the transaction.

Approved refunds will normally be processed through the original payment method, where technically possible.

Refund processing times may depend on the relevant bank, payment gateway, or financial institution.

Any payment-processing or banking charges that have already been incurred may not be recoverable.

Return Policy

AWS does not sell physical products through its online donation facility. Accordingly, product returns, exchanges, and replacements are not applicable to charitable donations.

Where AWS distributes goods such as:

  • Food

  • Ration packages

  • Medicines

  • Clothing

  • Other charitable assistance

such distributions are made to selected beneficiaries as part of AWS’s welfare activities and are not considered commercial sales.

Cancellation Policy

A donor may request cancellation of a donation before the transaction has been successfully processed, where technically possible.

Once a donation has been successfully processed, cancellation may not be possible.

In particular, cancellation may not be possible after funds have been allocated or utilized for the charitable purpose for which they were received.

If a donor believes a transaction was made accidentally, the donor should contact AWS as soon as possible so that the matter can be reviewed.

Project-Specific Donations

Where a donor chooses to support a particular AWS project or charitable cause, AWS will make reasonable efforts to use the contribution for the intended purpose.

If the selected project is:

  • Fully funded

  • Completed

  • Suspended

  • No longer operational

  • Or circumstances make it impractical to use the funds for the original purpose

AWS may redirect the contribution toward another closely related charitable activity, subject to applicable requirements and any restrictions communicated by the donor.

Fraudulent or Unauthorized Transactions

AWS reserves the right to investigate donations that appear to be:

  • Fraudulent

  • Unauthorized

  • Suspicious

  • Inconsistent with applicable laws or regulations

Where necessary, AWS may contact the relevant:

  • Payment provider

  • Bank or financial institution

  • Competent government or regulatory authority

regarding such transactions.
Prohibited Content Policy

Armughan Memorial Welfare Society (AWS) is committed to maintaining a safe, lawful, and responsible website.

Our website, www.awswelfareorg.com, does not promote, advertise, sell, or facilitate the purchase of any illegal, prohibited, or restricted goods or services.

Prohibited Uses

The website must not be used for:

  • Illegal goods, substances, or services

  • Weapons or other prohibited items

  • Fraudulent fundraising or transactions

  • Money laundering or terrorist financing

  • Hate, threatening, or abusive content

  • Sexually explicit or unlawful content

  • Malware or other malicious activities

  • Any activity that violates applicable laws or regulations

Enforcement

AWS reserves the right to reject, suspend, restrict, or investigate any transaction, account, content, or activity that appears to be:

  • Unlawful or prohibited

  • Fraudulent or deceptive

  • Suspicious or unauthorized

  • Inconsistent with AWS’s charitable objectives

  • In violation of applicable laws or regulations

Where necessary, AWS may cooperate with relevant payment providers, financial institutions, regulatory authorities, or law enforcement agencies in connection with suspected unlawful or fraudulent activity.

Website Content Integrity Policy

Armughan Memorial Welfare Society (AWS) is committed to providing truthful, accurate, transparent, and reliable information to donors, cardholders, beneficiaries, and website visitors.

All information published on www.awswelfareorg.com, including details about AWS, its charitable projects, donation purposes, fundraising campaigns, activities, and financial information, is presented in good faith and is not intended to mislead.

Information Accuracy

AWS makes reasonable efforts to ensure that:

  • Information about the organization and its charitable projects is accurate and reasonably up to date.

  • Donation purposes and charitable activities are clearly described.

  • Fundraising appeals and project information are not intentionally misleading.

  • Photographs, statistics, and beneficiary information are presented in an appropriate and truthful context.

  • Significant changes to projects or donation purposes are communicated where reasonably necessary.

  • No false or deliberately misleading claims are made regarding the impact or outcome of donations.

Donation Outcomes

AWS does not guarantee a specific outcome from any donation.

The implementation and outcome of charitable projects may depend on various factors, including:

  • Available funding

  • Operational circumstances

  • Beneficiary needs

  • Availability of resources

  • Changes in project requirements

  • Other circumstances beyond AWS’s reasonable control

AWS will make reasonable efforts to use donations responsibly and in accordance with the stated charitable purposes and applicable requirements.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

    • Email: president@awswelfareorg.com
    • Phone: +92-333-3579599