Donation, Refund, Return & Cancellation Policy

1. Delivery Policy

AWS does not sell or ship commercial products through its online donation facility. Therefore, physical product delivery is not applicable to charitable donations.

After a successful donation, the donor may receive:

  • Payment confirmation

  • Transaction confirmation

  • Donation acknowledgement

Such confirmation may be provided through the applicable payment method or the contact information provided by the donor.

Where AWS provides any charitable item, assistance, or service to a beneficiary as part of a welfare program, such distribution is managed separately by AWS according to the relevant project and beneficiary requirements.

2. Refund Policy

All donations made to AWS are voluntary charitable contributions and are generally non-refundable once successfully processed.

However, AWS may consider a refund in genuine circumstances, including:

  • Duplicate payment

  • Incorrect donation amount entered by the donor

  • Unauthorized transaction

  • Payment gateway or technical error

  • Payment made to AWS in error

  • Any other genuine payment-related issue determined by AWS

All refund requests will be reviewed individually.

How to Request a Refund

A donor requesting a refund should contact AWS as soon as reasonably possible and provide the following information:

  • Donor’s full name

  • Email address

  • Contact/mobile number

  • Donation date

  • Donation amount

  • Transaction/reference number

  • Reason for the refund request

AWS may request additional information where necessary to verify the transaction.

Approved refunds will normally be processed through the original payment method, where technically possible.

Refund processing times may depend on the relevant bank, payment gateway, or financial institution.

Any payment-processing or banking charges that have already been incurred may not be recoverable.

3. Return Policy

AWS does not sell physical products through its online donation facility. Accordingly, product returns, exchanges, and replacements are not applicable to charitable donations.

Where AWS distributes goods such as:

  • Food

  • Ration packages

  • Medicines

  • Clothing

  • Other charitable assistance

such distributions are made to selected beneficiaries as part of AWS’s welfare activities and are not considered commercial sales.

4. Cancellation Policy

A donor may request cancellation of a donation before the transaction has been successfully processed, where technically possible.

Once a donation has been successfully processed, cancellation may not be possible.

In particular, cancellation may not be possible after funds have been allocated or utilized for the charitable purpose for which they were received.

If a donor believes a transaction was made accidentally, the donor should contact AWS as soon as possible so that the matter can be reviewed.

5. Project-Specific Donations

Where a donor chooses to support a particular AWS project or charitable cause, AWS will make reasonable efforts to use the contribution for the intended purpose.

If the selected project is:

  • Fully funded

  • Completed

  • Suspended

  • No longer operational

  • Or circumstances make it impractical to use the funds for the original purpose

AWS may redirect the contribution toward another closely related charitable activity, subject to applicable requirements and any restrictions communicated by the donor.

6. Fraudulent or Unauthorized Transactions

AWS reserves the right to investigate donations that appear to be:

  • Fraudulent

  • Unauthorized

  • Suspicious

  • Inconsistent with applicable laws or regulations

Where necessary, AWS may contact the relevant:

  • Payment provider

  • Bank or financial institution

  • Competent government or regulatory authority

regarding such transactions.